Your own call centre

To create your own core to be able to perform, you might use a call centre. Covide gives you this just as one available module without additional costs.

Both incoming and outgoing offers Covide an extensive telephone functionality, you elsewhere have to hire through a call centre. This becomes available in the 'Campaign management' module without additional costs possible through the integration of CRM, VoIP-PBX and Groupware

But Covide offers this to you at the moment and the way you wish. And ... regardless of the physical location of your employees.

Your benefits

• Both centralised and decentralised facilitypoints can be equipped for incoming calls. Transfer to both internal and external numbers (including mobile) is a piece of cake.
• Outgoing actions could call in varying teams from different locations to be realized through the module 'Campaign management'. They are also fully automated data processing of all agents in regions including a concise reporting.