CRM and CMS integrated

CRM is the common abbreviation for an expanded form of management of relationships. CMS itself is about maintaining the content of a website. Covide has the two integrated. Why you ask?

The website is more and more the first meeting between your client and your company. So it can help new customers to find the way to you. And once on your site, the customer in peace discovers whether you really offer what he is looking for.
In addition, you can use your site often to provide good service to your existing customer. And that 7 x 24 hours a week.

Some examples:

• Forms on websites are usually e-mails, the most important data should be overgetypt. Through the integration of CMS and CRM Covide can offer you a very different possibility.
  • A form completed by a new customer, including the customer specified interests entirely classified automatically be included in your central adresbook. Ready itself as notified leads available. And thus, for example, automatically included in a phone campaign.
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    A support or service form of an existing customer can include automatic e-mail correspondence processed in the support module.
• Classifications in the address book can be used in the website to provide the customer a personal website. All or not accompanied by a shop. Always based on where the real interests lie. This may well be carried out through a closed portion as in combination with cookies.