Onlinehelpdesk streamlines service and support
The alert monitoring service and support applications contributes to your positive image in the market and prevents an internal overload. The Covide service module and supportmanagement is the ideal solution.
Support and Service management automates the key operations in a way that the workflow of your service and support professional is structured and well managed. Through a special form on your website comes requests for information, support or service within. Covide designate a direct ticket and mail it as acknowledgement back to the applicant. Once your work distributor has assigned the support request to one of the helpdesk employees, the applicant also automatically receive the name and e-mail address of this helpdesk employees. This brings you without any effort or human cost a very alert organization that responds immediately.
Of course, even within Covide all data accurately is stored. The relationcard lists all contact, the original question and the answer offered, including additional information such as the therapist and the turnaround time. You can browse at any moment through the support history of your personnel and current applications per employee. The same is possible through the relationcard in the address book. Productivity and efficiency of an employee or a customer would therefore never be a surprise. Also Support and Service belongs to the Covidesoftware ready for use, which you do not need to pay additional.
