CRM and VoIP telephone integrated
This integration is in Covide an extra large plus, because Covide's Director of Software Technologies Michiel van Baak is the only Dutchman, who was invited and actually assist in the core to the development of the world's most comprehensive VoIP project, Asterisk.
The integration of CRM and VoIP telephone exchange of Asterisk exists in Covide since 2005. What has been achieved already standard:
- incoming calls are recognized and with one click you hence the relationcard of the caller
- outgoing you start with a simple mouse click a telephone conversation. Choosing the wrong callnumber is no longer a possibility!
- call a colleague at another location via an icon on-line users
- calendar events block transfer
- routing incoming calls to the desired employee
- routing incoming calls to voice mail and the voicemail then attached to an email sent to a defined group of employees
In addition, through customizing of additional services per customer provides a variety of other possibilities.
And there are also many cases in the pipeline.
One of them is among other things, that also extended webconference posibility's available to come. Picture telephony one-on-one and in groups organized.
You say rightly, that it may already? That's right. Through very sizeable solutions from Microsoft or Cisco. Integrated into your CRM environment and without additional costs to use, that is another piece cake. That is the cake that Covide serves you!
When you get today into the world of Covide, you are immediately ready to be outlined tomorrow.
